Your Job
- Identify root causes of recurring disputes and recommend process improvements
- Collaborate with cross-functional teams to implement changes aimed at reducing dispute occurrences
What Will You Do
- Review and analyze customer complaints, payment discrepancies, and billing disputes.
- Coordinate with internal teams (e.g., Sales, Customer Service, and Billing) to gather necessary information for dispute resolution.
- Develop and implement effective solutions to resolve disputes efficiently
- Ensure timely communication with customers regarding dispute status and resolution.
- Maintain accurate records of disputes and resolutions in the system
- Generate regular reports on dispute trends, resolution times, and outstanding issues
- Build and maintain positive relationships with customers through effective communication and resolution of their concerns
- Act as a point of contact for customers regarding any dispute-related inquiries
Who You Are (Basic Qualifications)
- Bachelor's degree in finance, Accounting, Business Administration, or a related field
- Experience: Minimum of 3 years of experience in dispute resolution, accounts receivable, or a similar role within the OTC finance process.
What Will Put You Ahead
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Attention to detail and ability to manage multiple tasks simultaneously
Who We Are
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
As a Koch company, Koch Global Services (KGS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities, and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Koch is proud to be a equal opportunity workplace.
