Director - Reliability Engineering

Overview

The Director of Reliability Engineering Reliability Engineering & Enablement function is accountable for leading, managing, and developing the engineering services operation within the Corporate Engineering Division at the London Stock Exchange Group (LSEG).

This role centers on guiding high-performing engineering teams that support a diverse portfolio of corporate engineering products, advancing Site Reliability Engineering (SRE) and drive DevOps transformation, and developing a strategic cloud roadmap to enhance reliability. The Director of Engineering for SRE is a key member of the engineering leadership team, driving processes, tools, and infrastructure that are optimized for availability, resilience, efficiency, reliability, and scalability.

By strengthening the Engineering Experience Team's capacity to build and implement strategies that mitigate critical operational impacts, this role plays a crucial part in ensuring service reliability. The ideal candidate will have a deep technical background with extensive experience in operational and SRE roles, along with outstanding leadership and management capabilities. This position is accountable for steering platform engineering teams and driving continuous improvement across the development lifecycle.

Responsibilities

SRE and DevOps Transformation

• Drive the adoption and implementation of SRE principles to improve system reliability and scalability.
• Lead DevOps transformation efforts to standardize Engineering processes.
• Champion partnership on between development and operations teams to enhance productivity and service delivery.
  
  

Cloud Roadmap Development

• Develop and implement a strategic roadmap to support the transition to cloud-based solutions.
• Assess and select cloud technologies with customer needs and regulatory requirements.
• Lead Migration of applications and services to the cloud, ensuring minimal downtime and disruptions.
  
  

Corporate Engineering Production Operations

• Supervise technical support teams responsible for highly critical business functions and IT service delivery.
• Ensure the reliability, performance, and resilience of critical systems.
  
  

Regulatory Compliance

• Ensure systems and processes meet all relevant regulatory requirements.
• Collaborate with compliance teams to stay updated on regulatory changes and implement vital adjustments.
  
  

Service Excellence and Continuous Improvement

• Deliver high-quality services aligned with business needs.
• Foster a culture of continuous improvement within the team.
  
  

Team Leadership and Development

• Lead, run, and mentor a multi-functional team of technical experts.
• Enhance team capabilities through training, onboarding, and ongoing skill development.
  
  

Process Optimization

• Ensure consistency in support processes and standards, collaborating with management to update and improve these as needed.
• Design and develop application service support strategies to boost efficiency and resilience.
  
  

Risk Management

• Identify and lead operational risks, supporting teams to triage, call out, and resolve issues optimally.
• Improve support processes using data-driven insights to enhance service delivery.
  
  

Customer Engagement

• Maintain strong relationships with internal customers, including business units, technical services, development teams, and offshore partners.
• Provide regular reports on SLAs and other performance metrics.
  
  

Technology Integration

• Apply the latest technologies to support service delivery and process automation.
• Stay informed on industry trends, incorporating standard methodologies into the team's workflows.
  
  

Incident and Problem Management

• Enhance Recovery practices to ensure timely resolution and root cause analysis.
• Monitor team performance against SLAs and critical metrics, implementing improvements as needed.
  
  

Candidate Profile / Key Skills

• Bachelor's degree in computer science or a related field, or equivalent experience; a BE or MBA is helpful.
• Over 18 years of experience in application management, IT support, or service management, ideally within financial services.
• In-depth understanding of application support within a technology function to meet interpersonal objectives, with a solid understanding of the industry.
• Demonstrated success in leading large-scale and sophisticated application management operations, preferably in a regional or multinational context.
• Proficient in implementing standard methodologies such as ITIL and DevOps.
• Extensive experience in leading, managing, mentoring, and motivating cross-functional technology teams.
• Strong communication and leadership across all interpersonal levels.
• Familiarity with a wide range of technologies, including Windows, Linux, and cloud services.
• ITIL certification in service operations is desirable.
• Driven with exceptional problem-solving and critical-thinking skills, and a collaborative approach to addressing business challenges.
• Proven leader in software engineering practices who inspire excellence within teams.
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

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