Project Manager / Director - Quality Assurance & Continuous Improvement
The role
Working with Global Account Leaders and Regional Directors, you will develop and ensure delivery of quality assurance (QA) and continuous improvement roadmap and plan. Using your expertise and insight, you will build and drive QA/CI strategy and work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive initiatives to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing service evolution.
Scope
This is a regional role that involves collaborating with internal and client stakeholders primarily across India and within the APAC region. Work timings will need to flex accordingly. This role reports to the Vice President - Quality Assurance.
Responsibilities
Solution effectiveness
- Lead the accounts QA and CI strategy. Partner with account leadership and clients to understand account direction and support future planning for solution effectiveness.
- Lead the design and delivery of the QA/CI roadmap and plan.
- Proactively identify opportunities for improvement. Research, evaluate, design, and lead implementation of pragmatic, end-to-end solutions that add value and address complex challenges. Leverage global QA and CoE expertise and support.
- Ensure robust change management plans are in place and delivered.
Capability and insights
- Advise clients and account leadership on market trends and best practices. Use in-depth knowledge of market and Korn Ferry best practices to drive and challenge account leaders to deliver sustained improvements.
- A subject matter expert on the accounts recruitment systems, processes, and compliance requirements.
- Account technology lead for all tools the team has access to. Ensure the team get the full benefit from the tools, and drive innovation based on market trends and client needs.
- Ensure the team is trained on the accounts recruitment process, systems, ways of working, QA programmes, etc.
- Partner with Learning & Development and Training Specialists to implement best in class training and onboarding programmes.
Effective controls
- Embed governance framework to monitor and mitigate risks.
- Analyze compliance metrics and complete periodic audits to ensure system/process compliance and data integrity. When issues are identified, establish the root cause, design and implement the solution in collaboration with account leadership.
- Identify, create, and ensure follow-through of action plans identified during quality monitoring.
- Critically review approaches and documentation to ensure they are fit for purpose.
Skills and attributes for success
- A critical thinker, with strong demonstrated learning agility, decision-making, analytical, and problem-solving skills
- Extensive experience at the leadership level, working in recruitment delivery, recruitment operations, continuous improvement and/or project management
- In-depth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team (whether internal or RPO)
- Proven experience managing large projects / change programmes. Experienced at:
- Identifying risks and developing and implementing risk mitigation strategies
- Developing, mapping, improving, and/or automating processes
- Training and/or coaching others
- Experience working in a large matrix organization in global/regional role.
- Proven ability to work with senior stakeholders and manage client relationships. Effectively influence and collaborate at all levels, across diverse cultures, with virtual, remote, and in-person teams
- Excellent interpersonal, written, and oral communication skills
- Adept at preparing and presenting high quality documents, and distilling complex information for diverse internal/client audiences (including senior management)
- At ease facilitating workshops/group discussions
- Excellent attention to detail, and advanced PowerPoint and Excel proficiency
- Proactive, and highly responsive, with strong client-orientation
- Experienced operating across a broad remit, managing multiple responsibilities effectively - proven follow-up, organization, and prioritization skills. Flexible and adaptable, with proven ability to manage ambiguity and quickly respond to changes
Ideally, you will also have:
- Quality certification (e.g., Lean Six Sigma)
- Intermediate or advanced Microsoft Visio and/or SharePoint proficiency
- Strong understanding of:
- Relevant legal, regulatory, and compliance requirements (e.g., data protection, pre-employment screening, etc)
- The different recruitment systems and technologies available in the market
- Experience of one or more leading talent acquisition technologies (ATS) e.g., Taleo, Workday, etc.
