Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Title: Director Product Management
Required Educational Qualification: Btech + MBA (Optional)
Job Description Summary: As a Director of Product Management, you will provide direction and thought leadership to enterprise-wide initiatives and will work closely with cross-functional teams to ensure that product development aligns with Sprinklr's business strategy and meets customer needs. You will play a critical role in shaping the direction and vision of a company's product roadmap.
Job Description:
As Director Product Management, you will be:
Work closely with Sprinklr field teams situated globally to drive demand for your products and work on client first initiatives including demos, workshops, QBRs, POCs etc.
Meet with key customers & prospects in the US and European regions to understand their business use case and provide product centric vision on achieving the required use cases.
Aligning product strategy with business goals product and/or business line must ensure that the product goals align with the overall business goals and company strategy. Spearhead projects and inspire cross-functional team members to collaborate and coordinate
Driving product discovery, market research, and competitor research Setting the stage for the right approach to product development is vital. The director's role is paramount in ensuring that the team performs the requisite product discovery and research activities so that the product meets customer needs and provides value
Driving innovation and new product development initiatives You will be responsible for driving innovation and research. This could involve adopting modern ways of working
and software development frameworks, analyzing the market and competition, and introducing emerging technologies, user interfaces, and robust capabilities to the product suite, among other activities
Communicating product vision and strategy to stakeholders In addition to stitching together the product vision, the director of product must also share the vision and strategy with diverse stakeholders, regularly report on the status of development, and keep stakeholders informed of the product organization's strategy
Deep Technical Acumen - Director of Product Management should possess a profound technical acumen that goes beyond the basics. This includes a comprehensive understanding of the product's architecture, the technical challenges faced by the engineering teams, and the technological trends shaping the industry. This knowledge is vital for making strategic product decisions and for earning the respect and trust of technical stakeholders.
At Sprinklr, we look at every role from the lens of Mindset, OKRs, Skills and Activities (MOSA) requirement. This is core fundamental of defining a role at Sprinklr. As a head of Product (Service), you will be required to have/exhibit fundamentals.
Mindsets:
Sprinklr - First, Team - Second, Self - Last.
Disrupting the status quo.
Commitment to Excellence.
Customer Obsession.
Sense of urgency. Move Fast.
Seek to Listen.
First Principles always.
Open to be wrong.
Always be Learning.
Skills:
Maintain leadership and deliver against customer expectations for all current products.
Innovate with new product lines.
Be an amazing leader with <15% employee attrition.
Ability to Inspire Employees and customers.
Ability to Communicate Strategy.
Ability to create 10X Managers.
Ability to Retain A+ Talent.
Ability to Think and build Platforms.
Deep MarTech and Marketing department understanding
Experience in building & scaling SaaS Product platforms, CCaaS, Automation.
Ability to understand the market trends.
Ability to lead large global team and oversea product localization and international
expansion strategies to address global markets.
Required Skills:
Strategic Leadership: As a Director Product Management you will be involved not only setting the Sprinklr's vision and direction for the product line but also inspiring the entire organization to follow that path. It requires a deep understanding of the business landscape, competitive analysis, and the ability to make tough decisions. Directors of Product Management must be able to craft and execute a product strategy that aligns with the company's goals and drives sustainable growth.
Customer Insight and Market Foresight: You should have ability to glean insights from customer feedback and market analysis. This skill set involves a nuanced understanding of customer needs, market dynamics, and the ability to predict market trends. It's about leveraging customer and market insights to inform product strategy and to ensure the product meets and exceeds market demands.
Advanced Data Analytics and Metrics: In a data-driven world, Directors of Product Management need to excel in data analytics and metrics. This means not only interpreting complex data sets but also defining the right metrics to track and measure product success. Mastery of data analytics enables Directors to make evidence-based decisions, set clear KPIs for their teams, and continuously optimize product performance.
Executive Communication and Influence: Effective communication and influence at the executive level are imperative for Directors of Product Management. This skill involves articulating product vision and strategy to stakeholders, including the C-suite, in a compelling and persuasive manner. It also includes the ability to negotiate, align interests, and drive decision-making processes across the organization. Strong communication skills ensure that product strategies are well-received and supported at the highest levels.
Cross-Functional Team Empowerment: You must be adept at leading and empowering cross-functional teams. This involves not just managing but also enabling teams to perform at their best. It requires building a strong team culture, facilitating collaboration, and removing obstacles that hinder team productivity. By empowering their teams, Directors ensure that everyone is aligned and contributing effectively to the product's success.
Why you should Join Sprinklr:
Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture
where we can take risks together.
We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
