About Kapture CX
Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Our platform adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture has been pushing the boundaries on enabling an exceptional customer experience for every client we work with. Over the years, we have built an expertise in 4 verticals - Retail, Consumer Durables, BFSI and Travel - through an advanced technology stack and one of the best implementation teams in the industry.
We work with Industry leaders like Flipkart, Meesho, Zepto, Airtel Payments Bank and many more to power their customer experience.
While we have been bootstrapped and profitable for most of our journey, we raised $8 Million in 2023 by Cactus Venture Partners and India Alternatives Investment Advisors to hypercharge our journey.
As we scale and strengthen our mission to deliver a smile for every customer when they speak to their brand, we are looking for a Director of People and Culture at Kapture CX.
Roles and Responsibilities
The Director of People and Culture will take ownership of building a culture of high performance and positive reinforcement (with some fun and excitement) at Kapture CX.
We are looking for a strategic thinker who can bring analytical thinking to decision making and organization planning as Kapture plans to scale up exponentially. This role would require a leader who can build a world class People function to deliver operational excellence. Further, the person will be responsible for:
- Strategic Initiatives:Collaborate with leaders across the organization to develop and execute annual resourcing and operational plans. This will involve detailed budgetary and performance analysis, design and implementation.
- Culture and Employee Relations: Undertake the responsibility to be the culture flagbearer of Kapture CX. You will lead ideation and planning of various cultural initiatives as well as designing the everyday ethos of Kapture.
- Performance and People Analytics: You will lead the efforts on developing Kapture's performance management thesis, design of process and organization-wide implementation. You will also be responsible for implementing various analytics-driven initiatives to track and monitor performance and other people metrics at Kapture.
- Problem Solving and Structural Thinking:As a leader in a high-growth environment, you will bring in the pareto mindset - identifying the most important problems and putting in place structured and detailed solutions.
- HR, Policies, Procedures and Compliance:You will apply your experience and provide technical inputs in designing Kapture's people and workplace policies and procedures. Further, you will also oversee Kapture's compliance to people and workplace related legal and regulatory requirements.
- HRMS:Leverage Kapture's HRMS to build and streamline processes and run new initiatives.
- Talent Acquisition : You will lead Kapture's mandate to attract and retain the top talent across geographies by introducing best practices and processes.
Qualifications
- Energy and fun, that's our top requirement!
- 6 to 10 years of experience in Human Resources roles, 2 to 3 years in leadership roles, preferably in a startup or high-growth environment. A master's degree in HR / MBA is preferred.
- Excellent communications and interpersonal skills to build strong relationships with employees at all levels. Passion and empathy are critical and non-negotiable.
- Strong understanding of all aspects of HR, including talent acquisition, employee relations, compensation and benefits, and HR compliance.
- Exceptional analytical and problem solving mindset.
Please apply by directly filling the Google form.
