Director of Facility

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title: Director of Facilities

Location: India

Position Overview

The Director of Facilities is responsible for the strategic management and operational oversight of all facilities within the company, ensuring a safe, efficient, and productive work environment. This includes supervising maintenance teams, coordinating with external vendors, managing budgets, and implementing policies to maintain high operational standards. This role requires close collaboration with other departments such as HR, IT, and Operations to support the company's objectives and enhance employee productivity.

Key Responsibilities:

Facility Management:

• Oversee maintenance, cleaning, and overall functionality of BPO centers across various locations.

• Ensure that facilities meet all health, safety, and regulatory standards.

• Coordinate with external vendors for maintenance, repairs, and upgrades as necessary.

Space Planning & Optimization:

• Develop strategies to maximize space utilization and optimize office layouts based on headcount and business growth.

• Plan and execute office moves, expansions, or renovations in collaboration with the real estate and project teams.

Budgeting & Cost Control:

• Manage the annual facilities budget and control costs associated with facility operations and maintenance.

• Develop cost-saving initiatives without compromising quality and employee comfort.

Vendor & Contract Management:

• Negotiate contracts and manage relationships with service providers, including security, housekeeping, cafeteria, and technical maintenance.

• Ensure vendor compliance with service-level agreements and monitor performance regularly.

Safety, Security, and Compliance:

• Develop and enforce health, safety, and security protocols across all facilities.

• Conduct routine safety audits and ensure emergency preparedness procedures are in place.

• Ensure compliance with local and national regulations, including fire safety, waste management, and environmental sustainability.

Sustainability Initiatives:

• Lead sustainability efforts by implementing energy-saving measures and waste reduction strategies.

• Monitor energy usage, water consumption, and overall environmental impact, recommending improvements as needed.

Team Leadership:

• Lead and mentor a team of facility managers and support staff across locations.

• Provide training and development opportunities, focusing on operational excellence and service quality.

Crisis Management:

• Establish protocols for crisis situations, such as natural disasters, electrical outages, or health crises.

• Coordinate response efforts, ensuring minimal disruption to operations and the safety of all employees.

Stakeholder Communication:

• Regularly communicate with senior management, providing updates on facility projects, budgets, and compliance matters.

• Collaborate with internal stakeholders to understand facility needs and address operational challenges proactively.

Transport

• Strategize and oversee employee transportation services to ensure reliability, cost efficiency, and compliance with safety and regulatory standards.

• Evaluate and implement technology-driven solutions for efficient route management, real-time tracking, and service optimization.

• Lead contract negotiations and strategic partnerships with transport providers, establishing KPIs and ensuring high service levels.

Soft Services

• Establish high standards for all soft services, including janitorial services, cafeteria management, waste disposal, landscaping, and pest control.

• Implement performance management systems to monitor vendor compliance, assess service quality, and drive continuous improvement.

• Conduct periodic reviews of soft services to enhance employee experience and address evolving needs.

Hard Services

• Oversee all critical hard services related to building infrastructure, including electrical systems, HVAC, plumbing, and fire safety.

• Implement a proactive maintenance strategy for all assets, utilizing predictive maintenance technologies and optimizing asset lifecycle.

• Ensure full compliance with industry standards, safety protocols, and regulatory requirements for all hard services.

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (Master's degree preferred).

• 10+ years of experience in facilities management, ideally within the BPO or service industry.

• Strong knowledge of local regulatory compliance, safety standards, and environmental sustainability best practices.

• Proven ability to manage large budgets, negotiate contracts, and oversee multi-location operations.

• Excellent communication, leadership, and project management skills.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customerexperience to the world's most innovative companies, helping its clients represent, protect andgrow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in thefastest-growing sectors, including social media, e-commerce, gaming, streaming media, fooddelivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs hada worldwide headcount of approximately 47,700 people across 27 locations in 13 countries,including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walksof life. We welcome applicants of different backgrounds, demographics and circumstances.Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonableaccommodation in any part of the hiring process, please let us know.

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL.