At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.
Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.
If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
As the Director of Engineering for Partner Ecosystem & Verticals, you will be instrumental in building resilient, scalable, and high-performance services that deliver best-in-class experiences tailored to industry-specific needs. This role requires a strategic leader with a passion for innovation, deep technical expertise, and a focus on driving success through collaboration with partners and vertical markets. You will oversee a broad range of technology areas to support the creation of vertical-focused solutions, enabling our small business customers to thrive.
This is a unique opportunity to lead within a dynamic team culture that encourages learning, collaboration, and bold decision-making.
Key Responsibilities
- Lead the technology, architecture, engineering, and operations efforts for Nextiva's Ecosystem and Verticals Cloud, focusing on creating best-in-class solutions for last-mile verticals like Healthcare, Hospitality, and Retail
- Build and manage multiple full-stack engineering teams to create a world-class development organization that drives product innovation in verticals engineering
- Collaborate closely with Product Management and partners to drive hypothesis-driven product development using agile methodologies, with an emphasis on vertical-specific solutions
- Ensure the delivery of secure, reliable, and scalable solutions that meet the unique needs of different industry verticals, while enabling ease of integration and extensibility for partners
- Act as a mentor and coach, fostering an inclusive, fun, and supportive environment where team members can thrive and excel
- Stay hands-on with architecture and code quality, ensuring that the solutions delivered by your teams meet the highest standards
- Partner with the leadership team to define success metrics, drive strategic initiatives, and provide thought leadership in verticals engineering
- Represent and embody the Nextiva culture and leadership principles, positively impacting team morale and the work environment
- Show resilience, a commitment to learning, and a passion for overcoming challenges, while finding inspiration in the successes of others
Qualifications
- Bachelor's degree in Computer Science or a related field, or equivalent work experience
- 10+ years of software engineering experience, including hands-on technical management of web-based software solutions, API design, and client-server interactions
- 5+ years of experience coding in languages such as C++, JS, Java, Python, and/or PHP
- Experience with partner ecosystem integration and industry-specific verticals is highly desirable
- Proven experience in collaborating with Product Management and partners to define feature specifications and build innovative, vertical-focused products
- Expertise in full-stack web/mobile application development across a variety of coding languages
- Ability to lead teams effectively while maintaining deep technical involvement
- Subject matter expertise in verticals engineering and partner ecosystem development
- Strong track record of leading teams to deliver complex projects with high business impact
- Excellent collaboration skills, with a demonstrated ability to drive cross-functional engineering initiatives
- Experience in strategic decision-making, particularly in the context of industry-specific solutions
- Proven ability to set and achieve measurable goals while maintaining a high level of quality and performance
- Experience working with leadership to influence organizational design, contribution, and prioritization
Simplify360 India Private Limited (a Nextiva Group Company)
