Purpose
nWe are seeking a highly skilled and motivated IT manager to join our IT team. As the lead for the Director IT Applications- SAP team focusing on all business applications used by the PKI commercial teams located in Pune, India, for our ERP platform SAP and any closely coupled applications - you will play a crucial role in bridging the gap between our IT department and the business units utilizing our IT services. Your primary responsibility will be to drive transformation, innovation, and create additional revenue streams by leveraging technology, while ensuring stable day-to-day services with high reliability. This role reports into the VP IT Applications and takes responsibility for all business applications used by the PKI commercial teams.
nResponsibilities
- nStrategic Planning and Roadmap Development:
- nCollaborate with business stakeholders to understand their needs, objectives, and challenges.
- nDevelop a strategic roadmap for the commercial applications, aligning it with business goals and IT capabilities.
- nIdentify opportunities for leveraging technology to drive transformation, innovation, and create additional revenue streams.
- nService Ownership and Delivery:
- nServe as the primary point of contact and subject matter expert for the commercial applications.
- nEnsure the effective and efficient delivery of IT services related to the commercial applications.
- nDefine and maintain service level agreements (SLAs) and key performance indicators (KPIs) for the applications.
- nMonitor and manage the performance, availability, and reliability of the applications.
- nCollaborate with cross-functional teams to resolve incidents, problems, and service requests promptly.
- nBusiness Relationship Management:
- nEstablish strong relationships with business units, acting as a trusted advisor and partner.
- nUnderstand business needs and translate them into IT service requirements and solutions.
- nRegularly engage with business stakeholders to gather feedback, manage expectations, and identify opportunities for improvement.
- nTransformation and Innovation:
- nIdentify and evaluate emerging technologies and trends that can drive transformation and innovation.
- nCollaborate with business units to develop and implement technology-driven initiatives that create additional revenue streams.
- nDrive the adoption of new technologies and best practices within the commercial applications domain.
- nVendor Management:
- nManage relationships with vendors and external service providers related to the commercial applications.
- nEvaluate vendor performance, negotiate contracts, and ensure compliance with service agreements.
- nStay informed about industry trends and advancements in commercial application technologies.
nBasic Qualifications
- nBachelor's degree in Computer Science, Information Systems, or a related field.
- nProven experience owning delivery responsibility for IT applications with a focus on SAP.
- nExcellent problem-solving and decision-making abilities.
- nStrong analytical skills to assess service performance and make data-driven recommendations.
- nAbility to manage multiple priorities in a fast-paced environment.
- nAt least 10 years of experience leading IT Applications teams.
nPreferred Characteristics
- nStrong understanding of IT service management principles and practices.
- nSolid knowledge of commercial application technologies and their integration with other systems.
- nExperience in driving transformation and innovation using technology to create additional revenue streams.
- nStrong leadership and communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- nExcellent problem-solving and decision-making abilities
