Director, Corporate Quality Assurance

The Key Deliverables in this role:

Financial Outcomes:

• Overall cost within the budgeted numbers: To ensure that the cost incurred on various Capex & Revenue projects are maintained within the budget. Monitor and track the Cost of quality of the function and act upon based on the reviews to maintain the cost within control.
• Cost of Poor Quality: Monitor the Cost of Poor Quality for the established plants. Develop and establish the Cost of Poor-Quality process in the new businesses and track it.
• Improvement Projects/NPD Projects: Contribute and participate in the Improvement projects for Cost reduction in the various CFTs as identified

Customer Service:

Customer Relationship Management (CRM)

Lead efforts to handle and resolve customer complaints and product quality issues in a timely manner

Guide CRM team to ensure customer feedback is incorporated into product quality improvements

Monitor product performance in the market and adjust quality strategies accordingly

Plastic waste Management:

Ensure that we collate the numbers across the business on cat 1, cat 2, cat 3 Platics

Ensure identification of the right vendors for plastic waste management

Ensure that the contract is awarded and Implemented

Ensure audit is done against the Plastic Credit

Ensure Annual returns are filed

Market Returns:

Ensure audit and collection of all market returns and appropriate disposal of the same

Internal Processes:

Quality Management System (QMS)

Develop the Quality management system philosophy for the organization, oversee the implementation, maintenance, and continuous improvement of the QMS.

Ensure compliance with local, national, and international food safety standards (e.g., HACCP, FSSC 22000, FDA and all other International certifications including Halal)

Develop and update quality assurance policies and procedures to meet regulatory and customer requirements

Identify the right metrics for tracking to bring in continuous improvement in the system

Tracking the MIS of the function

Auditing

Lead and coordinate internal audits to assess compliance with company policies, industry standards, and regulatory requirements.

Ensure third-party audits and certifications adhere to food safety and quality standards.

Analyze audit findings and oversee corrective and preventive actions (CAPA) to address non-conformances.

New Product Development (NPD) Quality

Collaborate with R&D, production, and marketing teams to ensure that quality is integrated into every phase of new product development

Establish and enforce quality control protocols during the NPD process

Conduct risk assessments and define quality metrics for new products to meet customer and regulatory expectations

Innovation and Learning

Continuous improvement: Responsible for driving and deployment of all Kaizen, 5S and other quality tools

Bring in outside in view of best practices in Quality management and continuously train team members on the same

Develop and implement continuous improvement initiatives aimed at reducing product defects and increasing efficiency in quality processes

Utilize data analytics and quality tools to drive process improvement and minimize variation

Set up processes for continuous train and mentoring of cross-functional teams on best practices for quality management

The Critical success factors for the Role:

• Candidate must have a Food Technology (B.Tech or M.Tech) or B.Sc/M.Sc in Chemistry/Microbiology or Food Science or any equivalent education degree with atleast 10-15 years of relevant experience in Foods/Beverage FMCG industry
• Candidate must have significant exposure to Quality processes, Supplier Quality, Audit and overall QMS preferably in a Foods / Beverage industry
• Experience of working in a fast-paced environment with dynamic working conditions
• Experience of leading teams
• Sound knowledge of Food Safety Standards like HACCP, ISO 22000, FSSC 22000, BRC, etc.

The Desirable success factors for the Role:

• Knowledge on TQM, Good Communication, Good Understanding of Change Management, Good Understanding of operation Management