Digital Training Manager

Role - Digital Training Manager - Learning & Development

Location - Mumbai (No Remote/ No Hybrid)

No. of open positions - 2

Responsible for managing digital learning platforms to ensure accessible, effective training for employees, and analyzing data to support learning initiatives.

Key Responsibilities:

Digital Training Strategy Execution (20%): Collaborate with stakeholders to identify learning needs and deliver digital solutions. Focus on e-learning topics aligned with organizational goals.

KPI: Digital learning module adoption rate.

Digital Learning Administration (20%): Address user queries, resolve access issues, and monitor system performance.

KPI: Reduced user issues related to LMS.

Platform Enhancement (20%): Improve system features, explore new methodologies, evaluate vendors, and automate processes to enhance user experience and increase adoption.

KPIs: Platform feedback scores, project delivery quality.

Training Data Analytics (20%): Analyze and report training data trends, support data-driven decisions, and identify improvement areas.

KPI: Improved training effectiveness and engagement.

Functional & Operational Management (20%): Manage logistics, vendor relationships, agreements, and provide regular reporting on platform adoption.

KPI: Timely task delivery.

Qualifications:

Graduate in a technical field.

2+ years in Training, including 1+ year in digital learning.

Preferably familiar with the General Insurance industry. (Not Mandatory)