Digital Operations Analyst

Knack Ventures is the offshore hiring partner for e.l.f., Genz's favorite beauty brand that markets all things best of beauty across 30+ countries including India. The company, globally rated #4 cosmetics brand by Nielsen, is known for its affordability, high end quality, clean and cruelty free beauty offerings.

Apply to let e.l.f. know #whatsyourknack | Email us at[Confidential Information]

About Knack: We're a team of professional recruiters that help you find access to immersive professional experiences of working with global leaders from the comfort of your home.

Company Description

e.l.f. Beauty, Inc. stands with every eye, lip, face, paw, and fin. Our deep commitment to clean, cruelty-free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically effective, and accessible skincare.

We have annual revenues of $500 million and our business performance has been nothing short of extraordinary with 21 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Business/Financial Highlights

e.l.f. Beauty, Inc. is publicly traded (NYSE: ELF) and has annual revenues of $1 billion, a market cap of $10B and is a member of the S&P 600. Business and financial highlights include:

• 20 consecutive quarters of net sales growth.
• #3 mass cosmetics brand in the US with a 10% share and the fastest growing brand among the top 5.
• Names beauty brand of the Year 2023 by Women's Wear Daily.
• Recognized in 2023 as one of the 10 Most Innovative Companies in Beauty by Fast Company magazine.

Team

Our employee base represents the consumers we serve, and we are committed to ensuring that diversity is represented across our entire organization. Key statistics and notable awards include:

• Our employees are 75% female and 40% diverse representing the consumers we serve.
• We are a leader in board diversity. We are 1 of 4 public companies in the U.S. (out of over 4,200 public companies) with a Board of Directors that has 2/3 women and 1/3 diverse representation.
• Top 100 Most Loved Workplaces (Newsweek 2022)
• America's Best Midsize Companies (Forbes 2023)

Culture

We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a one team, one dream total compensation philosophy where all employees can participate in our business success.

Job Title: Digital Operations Analyst

Status: Contract To Hire

Remote: Location

Work Timings: US Shift Timings

Job Description:

The Digital Operations Analyst will be responsible for providing exceptional customer service and front-line technical support for our Product Life Cycle business community, as well as other operational business systems.

Experience in a related field, although not a requirement, would be a plus, as would be a knowledge of and enthusiasm for cosmetics and skin care. We would also appreciate someone with an understanding of e-Commerce user experience and intuitive knowledge of how users interact and shop in a digital environment.

This position is based remotely in India and the candidate must be open to have flexible working hours with the expectation that they will attend meetings/have communication with teams based in USA and China time zones.

Desired Qualification:

• Must have excellent communication and people skills, with the ability to collaborate effectively with internal teams and external partners.
• Must have the ability to simultaneously manage a large and diverse number of tasks and issues with a high degree of accountability and professionalism.
• Must demonstrate the ability to perform work independently in a remote environment, and demonstrate solid organizational skills
• Must have strong analytical skills with the ability to interpret data, identify patterns, and draw meaningful conclusions.
• Must demonstrate proficiency in using Product Life Cycle and related software tools, and data analysis tools.

Not required, but bonus if candidate has working knowledge of the following:

• Centric or Syndigo PLM software
• NetSuite or SAP
• MuleSoft