Schedule and manage posts including offer posts on Google Business Profile for all 24 locations of Shivam Autozone
Monitor and promptly respond to customer reviews, direct messages (DMs), and questions on Google Business Profile.
Address concerns and complaints efficiently and escalate issues to the relevant teams when necessary.
Creating daily statistics reports for Google Business Profile (all 24 locations)
Create Whatsapp templates as the requirement comes, putting it for Meta approval scheduling the same across channel
Manage WhatsApp campaigns to promote products, services, and events.
Track campaign performance and metrics, including click-through rates, conversion rates, and engagement levels.
Gather feedback from leads generated through WhatsApp campaigns and use it for improvement
Creating daily statistics reports for WhatsApp campaigns.
Using analytics data to make informed decisions to marketing strategies.
SKILLS:
Good communication and writing skills
Good sense of humour
Curiosity to learn and perform better
Team Work, Excellent work-organizing skills
EXPERIENCE:
Preferably, at least 1 year of experience in handling Google My Business and WhatsApp campaigns
