Digital Customer support

About Pro-Manage:

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, and CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore)

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.

Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.

Onboarding clients by confirming documents and claiming google listings and maintaining client database.

Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings

Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

Education, Professional and Personal Attributes

Any graduation is preferred.

Good knowledge of English, Hindi and 1 regional language is a MUST to help with category expertise

Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.

A resource who can be trained in Digital marketing or with a basic digital marketing skills

Should possess an innate love of data and ability to see new patterns that impact business

Positive, initiative driven and passionate about digital marketing

Result oriented, entrepreneurial and self-motivated Ambitious and flexible

• Computer Software

Full-time