Why this job matters
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Digital Business Analyst you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.
Acting as SME you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.
What You'll Be Doing
- Contribute to the evolution of our systems in line with our engineering principles
- Lead the scoping and sizing of both in-house and external propositions, ensuring they are compliant with the given design and development standards and are fit-for-purpose and match the business case objectives
- Liaise with varying stakeholders to lead solution design for the Consumer Digital Team, in order to facilitate effective requirements gathering & development of solutions
- Provide relevant consultancy skills into the business and render assistance / consultation to team members and other parties as required
- Ensure solution design artefacts conform to chapter standards and development methodologies
- Lead and contribute to the definition and delivery of solutions across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
- Proactively mentor and develop fellow team members
- Work within the chapter to ensure all outputs are of the required standard and ensure activities are coordinated and aligned with other team members and provide constructive feedback for colleagues
- Interpret design patterns, current and target platform architecture and strategic plans when designing and developing solutions to take into account the likely impact of tactical versus strategic solutions being implemented
- Build solutions that promote simplicity, re-using components where practical and advocating product solutions that are robust and benefit the customer experience
Experience you would be expected to have
- Excellent requirements analysis and design skills
- Experience of Agile (or agile / waterfall hybrid) development practices and techniques
- Excellent technical writing, presentation and communication skills
- Mentoring and people development
- Good planning and time-management skills
- Experience of working to tight deadlines in a technical environment
- Ability to manage changing business and technical requirements in highly dynamic project environments
- In-depth experience of both high level and detailed business process models
- Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
- Conflict management and negotiation skills
- Relationship management of both internal and external customers
- Experience of working with teams based across multiple time zones
- Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
Skills Required
- Ability to identify, plan, co-ordinate and conduct design activities within a multi-disciplined team in all development cycle stages
- Understand different methodologies such as Agile ( Scrum, Kanban etc) and waterfall
- Possess an understanding of programming concepts and approaches in order to credibly communicate with and command the respect of the software engineering community
- Ability to deal with conflicting demands across numerous requests feeding into Consumer Digital for designs, development estimates and strategic direction whilst meeting business expectations that may have time to market drivers
- Understand the capability of on/offshore partners and ensure a strong working relationship is built and maintained
- Demonstrate analytical / systematic approach to problem solving
- Ability to understand complex business, IT design and development requirements taking into consideration their functional and non-functional needs
About Us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
