Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Digital Business Analyst you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.
Acting as SME you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.
What you ll be doing
- Contribute to the evolution of our systems in line with our engineering principles
- Lead the scoping and sizing of both in-house and external propositions, ensuring they are compliant with the given design and development standards and are fit-for-purpose and match the business case objectives
- Liaise with varying stakeholders to lead solution design for the Consumer Digital Team, in order to facilitate effective requirements gathering & development of solutions
- Provide relevant consultancy skills into the business and render assistance / consultation to team members and other parties as required
- Ensure solution design artefacts conform to chapter standards and development methodologies
- Lead and contribute to the definition and delivery of solutions across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
- Proactively mentor and develop fellow team members
- Work within the chapter to ensure all outputs are of the required standard and ensure activities are coordinated and aligned with other team members and provide constructive feedback for colleagues
- Interpret design patterns, current and target platform architecture and strategic plans when designing and developing solutions to take into account the likely impact of tactical versus strategic solutions being implemented
- Build solutions that promote simplicity, re-using components where practical and advocating product solutions that are robust and benefit the customer experience
Experience you would be expected to have
- Excellent requirements analysis and design skills
- Experience of Agile (or agile / waterfall hybrid) development practices and techniques
- Excellent technical writing, presentation and communication skills
- Mentoring and people development
- Good planning and time-management skills
- Experience of working to tight deadlines in a technical environment
- Ability to manage changing business and technical requirements in highly dynamic project environments
- In-depth experience of both high level and detailed business process models
- Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
- Conflict management and negotiation skills
- Relationship management of both internal and external customers
- Experience of working with teams based across multiple time zones
- Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
Skills Required
