This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Amazon.com is seeking a Support Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovations
We are looking for passionate, hard-working, and talented DevOps Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportation network efficiency.
Key job responsibilities
As a DevOps Engineer, You Will/may
- Troubleshoot documented issues and determine root cause
- Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
- Use technology to monitor security vulnerabilities and eliminate risks
- Participate in automating tasks to increase efficiencies
- Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
