Responsibilities:
- The responsibility of the Site Reliability Engineer is to assist customers with building
and implementing new cognitive functionalities, including business processes
- The main responsibilities are to answer phones on a hotline and respond to tickets
under ASA and SLA requirements.
- They are to assist in replicating and reporting bugs to our development team and
tracking and informing the requestor of the status of their bug feature or incident
- Responsible for assisting customers with configuring cognitive modules of Amelia or
creating escalating to the appropriate Product Engineering team
- Test and replicate the issue presented
- Work with integration experts to connect developed functional solutions to the Automatons
that communicate with back-end
Qualifications:
- Experience in Linux Administration
- Working knowledge on Gradle Software
- Experience in MYSQL
- Knowledge in Application Servers(Apache,JBoss)
- Knowledge and understanding of scripting (Perl, Bash, Java, SQL)
- Basic understanding in Jenkins, Docker,Splunk
- Understanding and the ability to create flow diagrams
- Familiarity with Cognitive technologies
- Familiarity with APIs
- Basic understanding of computer programming
- Good analytical and troubleshooting skills
Personal Specifications:
- Good verbal and written communication skills
- Conscientiousness and high accuracy in work
- Understand business requirements
- Flexible and can do attitude
