desktop support

Company Overview

At Gig Workplace, we're committed to providing high-quality IT solutions, comprehensive infrastructure management, and staffing services. With our nationwide reach and diverse clientele, we offer top-tier services in the banking, insurance, corporate, health, hospitality, and government sectors. Our mission is to provide quality, trained, and reliable resources to our clients anytime, anywhere.

Job Overview

We are seeking a highly motivated and skilled Desktop Support professional to join our team at Gig Workplace. As a Desktop Support, you will be responsible for providing technical support and troubleshooting services to our employees. This is a full-time position based in Mumbai, Maharashtra, India. The ideal candidate should have 1 to 3 years of experience in desktop support.

Qualifications and Skills

• 1 to 3 years of experience in desktop support
• Strong knowledge of Windows and Mac operating systems
• Proficiency in troubleshooting hardware and software issues
• Familiarity with network connectivity and protocols
• Excellent communication and customer service skills
• Ability to work independently and take ownership of tasks
• Strong problem-solving and analytical skills
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Roles and Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other peripherals
• Install, configure, and troubleshoot operating systems and software applications
• Diagnose and resolve hardware and software issues in a timely manner
• Maintain inventory of IT equipment and ensure its proper functioning
• Manage user accounts and permissions
• Monitor and respond to IT support tickets
• Educate and assist employees with technology-related queries
• Collaborate with the IT team to implement and support IT infrastructure projects
• Follow IT policies and procedures to ensure data security and system integrity