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Desktop Support Engineer

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  • 5 months ago
  • Be among the first 50 applicants
Exp: 1-3 Years
India
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Job Description

Responsibilities:

  • Provide technical support for PC, laptop, and mobile devices.
  • Troubleshoot and resolve issues with Windows 10 (Home/Pro) and Windows 11.
  • Manage and support operating systems and applications, including MS Office 365, Acrobat Reader, and antivirus software.
  • Ensure effective communication with end-users to understand and resolve their technical issues promptly.
  • Document and track all support activities in a ticketing system.

Requirements:

  • 1 to 3 years of experience in providing end-user support within the IT industry.
  • Proficiency in troubleshooting Windows 10 (Home/Pro) and Windows 11.
  • Strong knowledge of operating systems and applications, such as MS Office 365 and Acrobat Reader.
  • Experience in handling antivirus software and related issues.
  • Excellent communication skills, both written and verbal.
  • Bachelor's degree in a related field is mandatory.

Preferred Qualifications:

  • Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  • Experience with remote desktop support tools and software.
  • Ability to work independently and as part of a team.

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

Communication Skills
Ms Office 365
antivirus software
Windows 10

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Date Posted: 20/06/2024

Job ID: 82425239

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