Desktop Support Engineer

Early Applicant

Exp: 1-3 Years

Job Description

Responsibilities:

Provide technical support for PC, laptop, and mobile devices.
Troubleshoot and resolve issues with Windows 10 (Home/Pro) and Windows 11.
Manage and support operating systems and applications, including MS Office 365, Acrobat Reader, and antivirus software.
Ensure effective communication with end-users to understand and resolve their technical issues promptly.
Document and track all support activities in a ticketing system.

Requirements:

1 to 3 years of experience in providing end-user support within the IT industry.
Proficiency in troubleshooting Windows 10 (Home/Pro) and Windows 11.
Strong knowledge of operating systems and applications, such as MS Office 365 and Acrobat Reader.
Experience in handling antivirus software and related issues.
Excellent communication skills, both written and verbal.
Bachelor's degree in a related field is mandatory.

Preferred Qualifications:

Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Experience with remote desktop support tools and software.
Ability to work independently and as part of a team.