Job Description
Skills:
Troubleshooting, Hardware maintenance, Software installation, Network configuration, Customer service, Operating system knowledge, Remote desktop support, Documentation skills,
Roles And Responsibilities For Desktop Support L1/L2/L3
Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream & other tools).
Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10).
Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive.
Installation and Managing of antivirus products.
Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook
