Job Description
Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
Resolve issue remotely
Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
Installation and Managing of antivirus products
Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files)
Configuring & Troubleshooting of Deskstop, printers, scanners & Local printers at L1 Level.
Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support
Good verbal & written communication skills
