Location: Mumbai
About us: Established in 2017 in the UK, Percipere is a fast-growing Premier Process Integrator for ERP and Process re-engineering engagements that works with leading clients in Europe, Americas, Middle East and India. We have ambitious growth targets in APAC market, and this role will play a pivotal role in helping achieve these targets.
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk internal customers through installing applications and computer peripherals
- Effectively escalate issues to the appropriate resources when necessary
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Report employees feedback and potential product requests
- Help create technical documentation and manuals
Requirements and skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role of minimum 2-4 years.
- Knowledge and experience supporting, troubleshooting and configuring PC Hardware
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Bachelor's degree in Computer Science or related course of study
Job Type: Full-time
Shift:
Application Question(s):
- What is your current CTC (in LPA)
- What is your expected CTC (in LPA)
- What is the notice period (in days)
- Mention your current location
- How many years of experience do you have as a website administrator or in webmaster role
