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Desktop Support Engineer

Company name confidential
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  • Posted 5 months ago
  • Over 400 applicants
1-3 Years
INR 2.5 - 4 LPA
Mumbai

Technical Support,

IT Management,

Network Security

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Job Description

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

More Info

Role:Technical Support Engineer

Industry:Technical Support, IT Management, Network Security

Function:IT

Job Type:Permanent Job

Date Posted: 19/07/2024

Job ID: 85295247

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