- We are looking for a Desktop Support Engineer to provide technical assistance to internal workforce team. You will help install, upgrade and troubleshoot hardware and software systems.
- If you re computer-savvy and enjoy supporting end users, we d like to meet you.
- To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
- Ultimately, you will ensure prompt and accurate troubleshooting and increase end user satisfaction.
Responsibilities include:
1) Address user issues regarding hardware, software and networking
2) Walk Users through installing applications and computer peripherals
3) Ask targeted questions to diagnose problems
4) Guide users with simple, step-by-step instructions
5) Conduct remote troubleshooting
6) Test alternative pathways until you resolve an issue
7) Customize desktop applications to meet user needs
8) Record technical issues and solutions in logs
9) Direct unresolved issues to the next level of support personnel
10) Follow up with end users to ensure their systems are functional
11) Report customer feedback and potential product requests
12) Maintain Reports & technical documentation.
Requirements and Skills:
1) Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
2) Hands-on experience with Windows/Linux/Mac OS environments
3) Working knowledge of office automation products and computer peripherals, like printers and scanners, Projectors, video conferencing devices Etc.
4) Knowledge of network security practices and anti-virus programs
5) Ability to perform remote troubleshooting and provide clear instructions
6) Excellent problem-solving and multitasking skills
7) Customer-oriented attitude
8) B.Sc/Diploma/NSDCL-ITI in Computer Technology or relevant Technical Certifications.
