Skills:
Desktop Computers, Troubleshooting, Computer Hardware Troubleshooting, Computer Hardware Installation, IP Addressing, IT Hardware Support,
- Provide first-line technical support for desktops, laptops, and peripherals
- Install, configure, and troubleshoot hardware and software components on desktops and laptops
- Diagnose and resolve technical issues related to operating systems, applications, and hardware
- Manage and prioritize support requests through a ticketing system
- Perform routine maintenance tasks, updates, and patches to optimize desktop performance
- Set up and configure new desktops and laptops for users
- Possess basic knowledge of computer hardware and Windows-based operating systems
- Familiarity with networking concepts and protocols
- Hands-on knowledge of crimping LAN cables and cabling
- Configure and manage Wi-Fi routers and access points
- Collaborate with other IT teams to ensure seamless integration and functionality of desktop systems
- Maintain and update desktop-related documentation
- Strong problem-solving skills and ability to work independently
