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Desktop Support Engineer

Company name confidential
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  • Posted 24 days ago
  • Over 500 applicants
1-5 Years
INR 8 - 14.3 LPA
Bengaluru

ITES/BPO/Call Center

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Job Description

HIRING FOR ACCENTURE

Responsibilities:
  • Addressing user tickets regarding hardware, software, and networking.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client's location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.

Requirements:
  • Hands-on experience with Windows/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Knowledge of troubleshooting Outlook and email problems.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Responding to client support requests.
  • Good communication skills in English.
  • Working knowledge in troubleshooting O365 / G-Suite.
  • Setting up meeting rooms for Video conferencing.
  • Installation and troubleshooting of Endpoint security.

More Info

Role:SDET Engineer

Industry:ITES/BPO/Call Center

Function:IT/Software Development - Network Administration/Security

Job Type:Permanent Job, Work From Home

Skills Required

Virtualization
Linux

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Date Posted: 18/06/2024

Job ID: 82072607

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Last Updated: 18-02-2025 09:38:16 AM
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