You will field incoming requests to the Help Desk via phone, email, chat and our Help Desk ticketing system
You will ensure courteous, timely, and effective resolution of end-user issues
The teams success starts with building trust among all staff, so your interpersonal skills are crucial
You will record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, actions taken, and final resolutions
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
We re excited about you if you have:
3+ years of IT support experience in a mixed desktop environment (Apple and Windows)
2+ years of experience helping customers directly
Experience handling support requests through a ticketing system, using clear and detailed communication
Experience supporting OS images with either network-based cloning or deployment services automated installation routines, such as PXE boot
A curious and can-do mindset, where you learn more about the IT environment and tackle additional responsibilities
You have meticulous attention to detail and have delivered results while juggling multiple projects
You have excellent interpersonal, written, and verbal communication skills, and can understand and explain customer situations and solutions
You take a positive approach to problems - both big and small
You work effectively both independently and as a part of a team
You are able to lift at least 50 lbs (Space Cat is surprisingly heavy)
Groupon s purpose is to build strong communities through thriving small businesses. To learn more about the world s largest local ecommerce marketplace, click here . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .
