Deputy Manager

KEY RESPONSIBILITIES:
. Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
. Handling Centralized welcome calling Process.
. Reduction in Discrepancy ratio.
. WIP Management - GO actionable TAT, issuance TAT.
. Vendor Bill Management
. Manage Dashboards & Governance for field ops
. Field operation & HO coordination for field operation fulfillment support.
. Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
. Paid to Applied Business 92%
. Ensure 100% welcoming calling on applied new business on time
. Minimize channel discrepancy ratio 5%
. Reduction in Business leakage 5 %
. Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
. Graduate in any discipline.
. 5-7 years of experience in New Business.
. Life insurance experience is preferred
KNOWLEDGE & SKILL
. Excellent Inter-personnel skills
. High internal customer centricity
. Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon

KEY RESPONSIBILITIES:
. Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
. Handling Centralized welcome calling Process.
. Reduction in Discrepancy ratio.
. WIP Management - GO actionable TAT, issuance TAT.
. Vendor Bill Management
. Manage Dashboards & Governance for field ops
. Field operation & HO coordination for field operation fulfillment support.
. Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
. Paid to Applied Business 92%
. Ensure 100% welcoming calling on applied new business on time
. Minimize channel discrepancy ratio 5%
. Reduction in Business leakage 5 %
. Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
. Graduate in any discipline.
. 5-7 years of experience in New Business.
. Life insurance experience is preferred
KNOWLEDGE & SKILL
. Excellent Inter-personnel skills
. High internal customer centricity
. Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon