Experience: Minimum of 10 or more years of experience of handling Collections (preferable NPA Woff) LAP / Housing / Institutional Loans/ Unsecured/ MSME in NBFC / Bank. Fluency in local language is a must.
Qualification: Graduate - any discipline
- Liasoning with Sales team for minimization of overdue cases, improving contactability.
- Responsible for consistent calling , visits and effective follow up on the accounts on a daily basis and discuss their overdue payments.
- Monitoring and controlling all overdue cases and ensuring that these are followed up for the outstanding payments.
- Take actions in order to encourage timely payments
- Investigate historical data for the Outstandings
- Ensure the payments collected are properly accounted.
- Resolve customer credit/sales issues
- Ensuring that all legal notices, Auction notices are timely issued to borrowers by coordaining with team. Liaison with legal team for all recovery related matters (Legal notices, replies, auction etc.)
- Collection analysis preparing MIS, Collection Reports and present reports on collection activities and progress