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Opening for Dy Manager - Area Sales (D2C Telecalling) Mumbai
. Managing a sales team of 90-100 off role employees and ensuring the business targets in budgeted COA
. Monitor dialer & productivity metrics for the tele-calling agents as per given targets
. Ensure the daily Productivity benchmarks for all team members on - Calls, Pickups & Conversion are met.
. Timely allocation and 100% coverage on database assigned to the team
. Ensure ongoing review rhythm with stakeholders to identify opportunity areas
. Analyze action codes on daily basis and propose action plan to improve performance
. Execute planned strategies to achieve given OP Targets of resolution and normalization
. Co-ordination with Channel agnostic team for successful pick-ups
Compliance
. Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures
. Ensure team adherence to Compliance Policy and TRAI Policies
. Investigate and close all VOC/Escalations within TAT
Function:Sales
Job Type:Permanent Job
Date Posted: 30/10/2024
Job ID: 98696241
SBI Cards & Payment Services Ltd., previously known as SBI Cards & Payment Services Private Limited, is a pure play credit card company and payment solutions provider in India. SBI Card was launched in October 1998 by State Bank of India, India's largest bank, and GE Capital.
