Job Description
Role Accountability 1) Lead a team of NFTEs on PSA payroll compromising of RMs, TL, RE & operations resources
- Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
- Compliant management of PSA sites as per the Internal Audit guidelines of the organization
- Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery
- Stay abreast with competition moves and align sourcing strategies, opening of new distribution points in accordance
- Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acquisition
- Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
- Drive right sourcing mix in both field and tele setup's focusing on new to business customer acquisition for maximized spends, growth
- Encourage increase of digital enablers for a better customer experience and smooth processing of the application
- Diligent controls in application processing at backend shop to ensure high conversion rates for maximized output
- Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
- Control early card attrition and keep it under desired levels of the organization
- Fair knowledge to manage tele sales campaigns for high connect rates, maximized churning of data as per company policies
- Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
- Operate as per COA targets assigned and ensure productivity of team is in line
- Sales processes to be conducted across funnel as per said compliance norms of the organization
- Frequent field & location visits for F2F connect with the sourcing teams
- Conduct frequent skip, one-o-one sessions with NFTEs for better team connect
Measures of Success(Define the Outcomes expected of the role) 1) New customer Acquistion with required premium penetration as per target assigned
- Ensure NFTE productivity levels are maintained across sales funnel to stay under the cost budgets
- New market/location expansion
Techinical Skills / Experience / Certification (If any) 1) Expertise in MS- office, proficient in MS-Excel
Competencies critical for role with High Proficiency 1) Vendor Management
- Team handling with virtual management expertise
- Operational Accumen
- Stakeholder Management
- Excellent Communication Skills- Oral & Written
- Dialer Knowledge & campaign management for Tele Sales Process
- Adaptive & manage change effectivel y
Key External Stakeholder(s) Cobrand Partners, Management of POS distribution points, Data Vendors, PSA partners, NFTE team members
Key Internal Stakeholder(s) Functions : Central Sales Team, Operations, FCU, WE, Internal Audit
Must have Qualification Graduate
Over All experience in role7 year
Relevant Experience with respect to the role5 Year
(Pl specify field and years) 
