Deputy General Manager - Service

Instructions/Help Text:

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• Role Overview:
• Drive the Technical aspect of service and provide strategic direction for the team to achieve Margins, O cost saving , Call back reduction, T completions
• Identifying Service needs in the field and working with respective regional teams to provide support
• Manage the monthly forecast and develop strategies to meet and exceed forecasted targets, contributing to the overall business.
• Develop Key Account strategy by understanding customer expectations and working closely with regional teams
• Develop T closure strategy
• Develop aRemote intervention Team to improve the field productivity
• Work with theTransformation team for thedevelopment and adoption of the App in the field
• Work towards materials consumption analysis and strategy
• MIS / Reporting / Review with team.
• Lead Continuous Improvement projects in service

On a typical day you will:

• Monitor materials consumption Forecasts and Results
• Ensure T closures as per the forecast and drive improvement
• Continuous Improvement Initiatives: Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful:

• Bachelor's degree in Engineering, Business Management, or related field. Master's degree preferred.
• Proven experience in a managerial role within the elevator industry.
• Strong leadership and team management skills, with the ability to lead and inspire a team to achieve strategic objectives.
• Expertise in Service business , forecasting, and margin improvement , with a track record of successful outcomes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, andcommercial aspects as well as soft skills.
• Be a subject matter expert (SME) and lead for other continuous improvement associates on the team.
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment