Deputy Estate Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Deputy Estate Manager
Property and Asset Management

What this job involves
Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
Formulating suitable budgeting controls and Monitoring SLA's & KPI's for JLL and outsourced agencies towards effective service deliverance.
Maintaining service level agreements and keeping performance indicator scores above excellence.
Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
Overseeing all vendor quotations and invoices.
Ensure proper signoffs for attendance and all the required details for cost sheet submission.
Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.
Ensuring Accuracy of billing information.
Manpower planning for the site (playing a major role in their hiring process etc.)
Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
Ensure proper teamwork for all the facilities.
Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.
Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.
Dealing with occupants queries in verbal/ written form.
Ensuring robust complaint management process is in place and is followed meticulously
Communicating and circulating information to occupants authorities on operational complications.
Ensuring health and life safety regulations/ manuals are adhered on site
All risk assessment recommendations are implemented and enforced for compliances.
Creating business continuity plans.
Resolving emergency maintenance matters with urgency.
Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.
Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).
Coordinate and maintain the as-built drawing and transition document library.
Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.
Facilitate the services under the Slogan No Safety No Work.

Sound like you To apply, you need to be:
A technical hands on expert
An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over Three to Four years experience in facilities operation. A strong background in troubleshooting processes is a big plus.

Good communicator
Do you have an excellent command of spoken and written English and Chinese language Can you communicate technical issues to less able colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.