Single point accountability for delivery for large customer accounts.
Collaborate with Client Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development Good program and crisis management skills.
Outstanding spoken and written communication skills.
Primary accountability for PL for the account. Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance.
Define, Implement and Monitor initiatives defined in the account plan.
Partner in Strategic initiatives for the customer organization, Alignment with customers business imperatives.
Drive the delivery reviews with customers, travel to customer locations as needed and maintain relationships with customers - to be seen as advisor
Benchmark performance of the service delivery organization and drive continuous improvement initiatives
Present/ publish organizational achievements and capabilities to Analyst groups for benchmarking studies and surveys
Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviors.
Candidate Requirements
Candidates should have at least 20 years of experience. Minimum of 8 to 10 years in Delivery Leadership Program Management role.
Bachelors and/or Masters degree in relevant discipline with strong academic track record
Entrepreneurial Mind-set Manage own business in a way that meets exceeds set growth plan. Has global perspective in mind with ability to quickly align business team to meet objectives. Systematically solves and hypothesizes possible customer pain points, expectations and implicit needs; demonstrates deep understanding of the impact of globalization.
Customer Delight - Convert customers into Promoters by exceeding expectations. Empathic personnel who respond positively to meet customers- employees expectations. Drives innovation services driven culture. Bends backwards to add value deliver on expectations thereby delighting the customer.
Interpersonal Influence - Uses rational and emotional drives that would appeal to relevant parties with comfort in driving engagement. Drive promote an organizational culture within and outside LTI. Tailored communicator with the ability to articulate his/her thoughts viewpoint effectively. In-depth know-how of industry trends best practices.
Learning Agility - Promotes open-door culture for all with aim of improvement development of team(s). Active willing to embrace change; promotes new systems, processes, ideas technologies to cope in an ambiguous environment. Encourage lead the change that enhances organizational workforce effectiveness.
Developing Self Others - Identify, nurture and retain talent thereby inspiring prompting organizational development. Encourage foster people development initiatives by enabling talent recognition growth. Build a high performance team by prompting a culture of trust, collaboration ownership.
Operational Excellence - Drive maximum value by guiding Org level initiatives systematically from planning to execution stage. Inspires team to deliver results through innovative means promote customer delight culture. Expert in Financial Operational aspects while leading large customers.
