Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.
Do You Make the Cut
As a Delivery Operations Manager, you will be responsible for:
- Manage and maintain a centralized repository of all executed contracts, ensuring accuracy, completeness, and accessibility for relevant stakeholders.
- Track and monitor contract expiration dates, renewal terms, and key milestones to proactively initiate contract renewals or renegotiations as necessary.
- Collaborate with Sales, Finance, Legal, and other departments to ensure alignment on contract terms, pricing, and billing details.
- Oversee billing and invoicing processes related to contracted services, ensuring accuracy and timeliness in accordance with contract terms.
- Monitor and analyze contract performance metrics, financial data, and billing information to identify trends, opportunities for improvement, and risks.
- Serve as the primary point of contact for internal teams and external parties regarding contract-related inquiries, escalations, and dispute resolution.
- Serve as the primary contact for Business operations support for all internal delivery team
- Assist in the development and implementation of contract management policies, procedures, and best practices to enhance efficiency and mitigate risks.
- Stay abreast of industry regulations, compliance requirements, and legal developments relevant to contract management and billing practices.
- Prepare the MIS and publish the dashboards.
- Would be working closely with the finance team for the renewal of the contracts.
Requirements
- Bachelor's degree in Business Administration, Finance, Legal Studies, or related field. Advanced degree or relevant certifications (e.g., Certified Commercial Contracts Manager) preferred.
- Proven experience 8-12 years in contract management, preferably in a SaaS-based software company or technology-driven environment.
- Strong understanding of contract law, financial principles, and billing processes.
- Proficiency in contract management software with Salesforce expertise.
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams and interact with external stakeholders.
- Exceptional organizational skills with a keen attention to detail and the ability to prioritize tasks in a fast-paced startup environment.
- Analytical mindset with the ability to interpret complex data, identify trends, and make data-driven recommendations.
- Proactive problem-solver with a strong sense of accountability and integrity.
- Strong experience in MIS reporting and publishing the dashboards .
- Would be closely working with the finance team for the renewal of contracts.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
