Job Overview: We are seeking an experienced Account Manager who excels in managing delivery within major IT consulting companies and handling multiple client accounts. The ideal candidate will have a deep understanding of the IT consulting landscape, exceptional client relationship management skills, and a proven track record of successfully managing complex projects.
Key Responsibilities
- Account Management: Serve as the primary point of contact for assigned client accounts. Manage client relationships, ensuring satisfaction, retention, and growth.
- Delivery Management: Oversee the delivery of services and solutions, ensuring they meet client expectations and are completed on time and within budget.
- Client Engagement: Build and maintain strong, long-term relationships with key stakeholders. Understand client needs and work proactively to provide solutions.
- Multi-Account Handling: Efficiently manage multiple client accounts simultaneously, prioritizing and delegating tasks as necessary.
- Project Coordination: Coordinate with internal teams, including sales, development, and support, to ensure seamless delivery of services.
- Performance Monitoring: Track account performance metrics, identify areas for improvement, and implement strategies to enhance client satisfaction.
- Strategic Planning: Develop account strategies to meet client goals and drive business growth. Identify opportunities for upselling and cross-selling.
Qualifications
- Experience: Minimum of [X] years of experience in account management, preferably within the IT consulting industry.
- Education: Bachelors degree in Business, Information Technology, or a related field. Advanced degree or relevant certifications are a plus.
- Skills:
- Strong understanding of IT consulting services and solutions.
- Proven ability to manage multiple accounts and deliver complex projects.
- Excellent communication, negotiation, and interpersonal skills.
