You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Responsibilities
Manage a team of production support engineers responsible for ensuring the stability, reliability, and performance of critical systems and applications.
Lead incident management and resolution processes to minimize downtime and mitigate impact on business operations.
Collaborate with cross-functional teams including development, infrastructure, and quality assurance to identify and address root causes of issues.
Develop and implement best practices, processes, and procedures for incident response, escalation, and resolution.
Monitor system health and performance metrics, proactively identify potential issues, and implement preventive measures.
Define and track key performance indicators (KPIs) to measure the effectiveness of production support activities and drive continuous improvement.
Provide technical leadership and mentorship to team members, fostering a culture of collaboration, learning, and innovation.
Ensure 24/7 availability for critical production issues.
Communicate effectively with stakeholders including Market Delivery Heads, project managers, and external partners to provide updates on incidents, resolutions, and preventive measures.
Mandatory Skills
11 - 14 years of experience in delivery management with exposure on production support.
Experience in troubleshooting complex systems and applications in a high-pressure environment, with a focus on root cause analysis and resolution.
Experience with monitoring and alerting tools such as APM, Splunk, Grafana etc.
Knowledge of ITIL best practices for incident, problem, and change management.
Excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve common goals.
Experience working in cross-functional, collaborative teams.
Understanding of DevOps principles and practices, including continuous integration, continuous delivery, and infrastructure as code.
Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
4+ years of experience in people management.
Job Category:
IT - Application Development
Posting End Date:
29/11/2024
