Responsibilities :
1. Reviews and provide inputs to Account plans specific to delivery capabilities, execution of the delivery plan as given in the account plan, Provide account level as well as DU level inputs to the operations team for the Unit business planning exercise in order to make business plan more relevant and close to reality 2.Lead large proposals, provide guidance, review (mainly solution, estimation, financial modeling, project plan and risks), and approve proposals on the system in order to ensure a win-win proposition for both customers as well as Infosys 3.Review the project level resource plan, consolidate and prepare resource plan for the Delivery Unit including people, space and infrastructure 4.Define the quality goals for the Delivery unit, review project level data and take corrective action to comply with the quality goals. Focus on continuous service improvements to ensure high quality delivery and optimize the resources 5.Provide Delivery Governance and be the escalation point for all project issues, conduct regular reviews and provide sign offs for projects on milestone/ metric reports to track the project performance against goals. Suggest corrective action to ensure successful delivery of projects 6.Allocation of people to projects, understand the aspirations of employees and work with employees on their career path, plan and mentor employees on their competency development, implement performance management as per organizational guidelines, provide inputs on C&B for employees, Establish R&R mechanism within the Delivery Unit, do team building and motivation, review and take corrective action to comply with company HR processes
Additional Responsibilities:
Strong interpersonal and communication skills to build and maintain relationships with clients. Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Technical and Professional Requirements:
Should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Demonstrated knowledge of Infrastructure service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc
15+ years of appropriate experience supporting IT infrastructure and service delivery,
Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
