- The Ford Customer Service Division Tech team is looking for a high-impact and versatile Lead UX Designer to join our team
- The candidate must be collaborative by nature willing to lead, execute, optimize and adjust both work product and processes based on feedback and input from a number of stakeholders
- You'll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members
- You'll have the opportunity to create and transform digital experiences for internal and external audience being offered the leading edge in automotive technology and supporting solutions
- Balancing the business needs while always keeping our users and their goals in mind will be paramount
- You will be responsible for guiding the user experience across website strategy inclusive of web-based software
- You'll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers
The minimum requirements we seek:
- Bachelors degree or equivalent work experience.
- 3-5 years of experience in the design and creation of online & digital websites and software.
- Experience with leading and coaching UX designers by demonstrating best practices in design communication and approaches, mentorship, and sharing your work and knowledge with others.
Our preferred requirements:
- Bachelors and/or Master s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i. e. Sociology, Anthropology, Psychology, Human Factors, etc. ).
- Deep knowledge of Interaction Design, Information Architecture, and UX.
- Demonstrable expertise in UX design in all phases across a variety of projects.
- Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and senior leaders.
- Experience leading website development projects from definition through execution and refinement.
- A bility to communicate the value of product features and identify trade-offs to deliver useful digital products.
- Proven experience in combining quantitative and qualitative data to inform design decisions.
- Understanding of translation of business metrics to inform goals of user-centric design.
- F lexibility to work on initiatives with unclear and/or changing requirements . Strong project management, problem-solving, verbal/written communication, and context switching skills.
- High-level knowledge of design tools such as: Sketch, InVision, Figma, and/or other design and prototyping software.
- Experience in B2B and/or ecommerce. Additional experience as a designer in digital marketing and/or content strategy is a plus.
- Passion for the automotive, transportation and fleet management industry.
You will:
- Evangelize UX practices across a portfolio of products, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
- Manage and provide strong creative leadership to a team of designers deployed to cross-functional teams responsible for multi-team, web-based projects.
- Mentor, grow, and coach designers through the growth of their UX skillsets and careers. Contribute to the inclusive culture of the larger Digital team.
- Develop and advocate user-centered design perspectives for your areas of focus that balance the needs of the business with technical solutions.
- Provide consistency in approach, and integrity in usability, across design efforts with multiple product units.
- Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
- Engage in holistic project planning and scoping to support business needs and design opportunities, setting teams up for success.
- Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
- Work cross functionally with leaders and colleagues to define, and execute against, strategy and programs.
- Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
- Support design efforts for a data-driven, test & learn program, while incorporating analytics.
- Manage stakeholder expectations by proactively identifying problems & solutions.
- Support senior leadership team for any communication and presentation needs.
