Delivery manager- Airline

Job Title: Delivery Manager Airline Digital Products

Department: Digital, Data and IT

Job Overview:

We are looking for a dedicated and experienced Delivery Manager to support the delivery of digital projects within our airline's IT and digital department. The ideal candidate will have a solid background in managing digital initiatives in the airline industry, with a strong focus on coordinating teams, ensuring project delivery, and optimizing processes. This role requires a proactive individual who excels at project management, team leadership, and process improvement to achieve successful project outcomes in alignment with the manager's strategic vision.

Key Responsibilities:

1. Project Coordination & Delivery:
2. Team Collaboration & Support:
3. Process Improvement & Optimization:
4. Risk and Issue Management:
5. Project Reporting & Documentation:
6. Support in Stakeholder Coordination:

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Minimum of 15 years of experience in project management, with a strong focus on digital projects in the airline industry or airline software or airline software or a related field.
• Experience with core airline systems such as Sabre, Amadeus, ATPCO, and CRM is highly desirable.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Effective communication and teamwork skills, with a focus on collaboration and support.
• Proficiency in project management tools (e.g., MS Project, Asana, Jira).
• Problem-solving mindset and proactive approach to managing project challenges.

Key Competencies:

• Project Management
• Team Coordination
• Process Improvement
• Risk and Issue Management
• Effective Communication
• Attention to Detail
• Proactive Problem-Solving

About IGT:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.