Delivery Consultant

To support Nexthink Professional Services and Nexthink Accelerate team, we are looking Delivery Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers and consultants to provide Nexthink advanced content build . The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

Analyze and benchmark customer s data-set to drive insights for ongoing operations

Create analytical reports and perform ticket analysis to provide recommended action plans

Provide insights on end user computing common issues and proper ways to solve it for enterprises

Ability to translate analytics findings into appropriate content/solution in Nexthink

Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.

Develop advanced contents for customers and handle testing, pilot and production deployment

Develop automation scripts (Remote Actions) based on Windows PowerShell

Support customers initiatives on Nexthink areas of operations

Seek to continuously improve relevant technical knowledge and skills

Work against a set of Service Levels (SLs)

Stay current on product development/releases to a level required for the above activities;

Qualifications:

BA/BS preferred in computer science, computer engineering

Minimum of 3 years of experience in technical consulting, analytics & automation

Extensive technical knowledge on end user computing

Exposure to Digital Transformation projects, preferably End-User related

Excellent knowledge of Microsoft Windows clients and applications and MacOS

Good troubleshooting skills and technical knowledge of IT operations and ITIL

Good knowledge of IT operations in challenging environments

Ability to quickly learn new technologies in an unsupervised environment

Excellent teamwork and communications skills

Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies

Excellent knowledge of Microsoft Windows and Linux clients and its applications

Practical knowledge of JSON, SQL, XML, windows PowerShell. Practical experiences in data integration

Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights

This position requires 10% travel to headquarter for training purposes.