- Engage early in the sales cycle to provide delivery plans, highlight delivery differentiators, andcommunicate with clients to build confidence in achieving their objectives.
Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to asingle solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design solutionrecommendations to address these challenges.Solution
Design and Effort Estimation:
- Estimate effort for task-level implementation activities within project scope and recommendappropriate roles for execution.
- Clearly articulate and present the business impact of recommended solutions, developing adeployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
Technical Understanding and Implementation:
- Understand Pandoplatform capabilities, including integration and architecture, for technicaldesign.
- Orchestrate the SaaS delivery process, owning the end-to-end customer relationship from kick-off togo-live to ensure rapid adoption and value realisation.
- Kickoff projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in thedeployment of Pandosolution.
- Handle client escalations as they arise with support from the wider team.
Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approachesand measure KPIs to achieve value realisation.
- Inspire customer growth and advocacy, collaborating with Account Management and CustomerSuccess teams to discover growth opportunities and drive net expansion.
- Build and maintain relationship with senior stakeholders (CIO, CFO, Head of Supply Chain, CEO).
Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagementstages.
- Share feedback with Product Management to identify areas for solution development opportunities.
