Company Overview
VCATCH is a leading BPO company based in Bangalore. Our core management team has decades of experience in the BPO industry and we adhere to Six-Sigma standards. We provide cost-effective call center services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, VCATCH helps businesses achieve growth and maximize their ROI.
Job Overview
VCATCH, a leading BPO company in Bangalore, is seeking a skilled Debt Recovery Agent. As a Debt Recovery Agent, you will be responsible for recovering outstanding debts from customers in a professional and efficient manner. This is a full-time position with a competitive salary range. Join our dynamic team and contribute to our success in the debt recovery domain.
Qualifications and Skills
- Previous experience as a Debt Recovery Agent or in collections is preferred
- Strong negotiation and persuasion skills
- Excellent verbal and written communication abilities
- Ability to handle difficult and sensitive customer interactions
- Knowledge of debt collection laws and regulations
- Proficient in using debt recovery software and CRM systems
- Attention to detail and ability to maintain accurate records
- Ability to work under pressure and meet tight deadlines
- Strong problem-solving and decision-making skills
- Good organizational and time management skills
Roles and Responsibilities
- Contact and communicate with customers to negotiate debt repayment terms
- Utilize various tools and strategies to locate and contact debtors
- Ensure compliance with debt collection laws and regulations
- Negotiate payment plans and settlements with customers
- Maintain accurate and up-to-date records of communication and payment arrangements
- Provide excellent customer service and support throughout the debt recovery process
- Collaborate with internal teams to resolve customer queries and issues
- Meet monthly targets for debt recovery and collection
- Prepare reports on outstanding debts and recovery progress
