Debt Collector

### **Job Summary:**

The Debt Collection Officer is responsible for contacting clients and customers to collect overdue payments, negotiating payment arrangements, and ensuring the recovery of debts while maintaining good customer relationships. The role requires a thorough understanding of the company's credit policies and the ability to handle sensitive financial information with discretion.

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### **Key Responsibilities:**

1. **Debt Recovery:**

- Contact clients or customers by phone, email, or mail to collect overdue payments.

- Negotiate repayment plans or settlements that are acceptable to both the company and the debtor.

2. **Account Management:**

- Maintain accurate records of all collection activities, including details of interactions and payment agreements.

- Monitor accounts to identify outstanding debts and prioritize collection efforts based on the age and amount of the debt.

3. **Communication:**

- Provide clear and concise information to debtors about their accounts and the company's payment policies.

- Resolve customer complaints and answer queries regarding their accounts.

4. **Compliance and Legal Action:**

- Ensure compliance with all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant legislation.

- Prepare documentation for legal action if required, and collaborate with legal teams as necessary.

5. **Reporting:**

- Prepare regular reports on collection activities, account statuses, and recovery rates for management review.

- Track and report on collection metrics, including the percentage of debts recovered.

6. **Relationship Management:**

- Work closely with the accounts receivable team to coordinate collection efforts and resolve disputes.

- Maintain positive relationships with clients and customers to encourage timely payments in the future.

7. **Financial Analysis:**

- Analyze account histories to identify trends and potential risks associated with overdue payments.

- Assess the financial stability of debtors and recommend appropriate collection strategies.

8. **Professional Development:**

- Stay updated on industry best practices, regulations, and new collection techniques.

- Attend training sessions and workshops to enhance skills and knowledge.

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### **Qualifications:**

- **Education:**

- Bachelor's degree in finance, accounting, business administration, or a related field preferred.

- **Experience:**

- Minimum of 2 years of experience in debt collection or a related field.

- Experience in the business or corporate sector is advantageous.

- **Skills:**

- Excellent communication and negotiation skills.

- Strong analytical and problem-solving abilities.

- Proficient in using collection software and databases.

- Ability to handle confidential information with integrity.

- **Certifications:**

- Certification in debt collection or credit management is a plus.