Description
We are seeking a highly motivated and experienced Debt Collection Specialist to join our team. The successful candidate will be responsible for managing and collecting debts owed to the company, negotiating payment plans, and maintaining accurate records of all collections activities.
Responsibilities
- Contacting debtors by phone, email, and mail to negotiate payment plans and resolve outstanding debts
- Maintaining accurate records of all collections activities, including communications with debtors and payment arrangements
- Working with other departments within the company to resolve disputes and identify potential areas of risk
- Managing a portfolio of accounts and ensuring timely and effective collections
- Assisting in the development of collection policies and procedures, and making recommendations for process improvements
- Providing regular reports on collections activities and progress to senior management
Skills and Qualifications
- Bachelor's degree in finance, accounting, or related field
- 1-6 years of experience in debt collection or related field
- Strong communication and negotiation skills
- Ability to work independently and manage multiple priorities
- Experience with collections software and databases
- Knowledge of relevant laws and regulations related to debt collection
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information with discretion
