DDoS/Security Technical Support Engineer

Who we are

nAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

nWe believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

nAt Allot, you'll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

nWhat we're looking for

nA Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region as part of cyber security First Level Support (FLS) team in Allot Secure product line Global Support.

nWhat you'll do

• nHandle 1st and 2nd level support cases professionally and independently via CRM, phone and email
• nProvide excellent, dedicated and proactive support service
• nPerform deep problem investigation into system logs and behaviour
• nProvide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations
• nWork with higher tier support teams and travel to customer sites according to need.
• nAll while maintaining direct contact with key customers in the APAC/EMEA region off-site and on-site to assure customer satisfaction and success. Serving APAC/EMEA customers but with opportunities to serve and travel globally.

nWorking in 9-hour shifts according to coverage needs mainly aimed to cover APAC and EMEA regions but may include other regions or Key Accounts. The position includes Weekend shifts and on-call duty as part of 24x7 global coverage.

What you should have

• nAt least 3-5 years hands-on experience in cyber security domain and/or product line
• n3+ years of experience in DDoS mitigation and incident response.
• nKnowledge of emerging DDoS trends such as multi-vector attacks, IoT botnets, and application-layer DDoS.
• nExperience supporting security product line for Tier 1 ISP/Mobile operators
• nHands-on experience in IDS/IPS, Malware protection, Endpoint security
• nStrong knowledge of tools such as Snort, Wireshark, Splunk.
• nAt least 2+ years of experience on Supporting Applications on Cloud Platforms such as Kubernetes, AWS, Azure.
• nHands-on experience in PKI, SSL/TLS Certificate based authentication, IPSec / SSL VPN
• nDetailed understanding of Cyber security best practices, threats, attack types, Phishing, Malware, Ransomware
• nStrong knowledge of Linux system administration and operation (CentOSRedHat preferred).
• nStrong hands-on working knowledge of TCP/IP networks, Routing, Switching, Firewalls, packet sniffing and traffic generation.
• nAbility to learn and adapt quickly to technologies and technical environments.
• nLeadership and team collaboration skills to manage cross-functional security teams during incident response.
• nExcellent communicator written and spoken in English spoken and writing skills a must.

nAcademic & Certifications

• nGraduate/Diploma of Computer Science/Electrical/Electronic Engineering.
• nCertifications such as CISSP, CEH, CCNA Security, or specific DDoS Dfense certifications
• nCloud Certifications such as AWS, Azure, CKA

nIf you are interested in applying to this role at Allot, pleaseshare with us your resume in English. Thanks!