Job Title: Data Support Analyst
Location: Chennai 600 032
As a Data Support Analyst, you are a valued team player with a passion for client support. You are open to learning and self-motivated, and you thrive on opportunities for professional growth and recognition. The crux of this role is to bridge the gap between client expectations and internal processes.
Your remit would be to handle data related queries and ensure they are not left unresolved, acting as a crucial link between clients and the internal team. What would interest you is the chance to adapt to a dynamic work environment and take advantage of the high learning opportunities available.
You're not the type to let unresolved data queries lead to client dissatisfaction, as this could bring reputational damage to the organization. The role isn't centered around data entry or call centre tasks, but rather on providing excellent client support and simplifying and improving processes. In this role, you will be given the chance to excel, with better remuneration and a wide range of employee benefits.
To excel in this role, you'll need to be a good team player with a passion for client support. This role requires an individual who is open to learning and self-motivated, performing tasks checking client queries and handling data processing issues effectively.
As our next Data Support Analyst, you'll be instrumental in leading and driving communication with clients confidently and effectively. Your role will involve dealing with client calls, ensuring their issues are resolved efficiently, preventing future problems, and simplifying processes. Trust and connectivity are key aspects of this role, ensuring a strong connection with clients and the internal team.
The Key Requirements...
- You must be a fresher to 1 year experience as part of data processes/ data entry/ contact center, that involves co-ordination and interaction with business users via different mode of communication using a service desk tool/system
- You will ideally have a good understanding of MS office tools
- You should have a general knowledge of the financial domain and specifically, fund data is an added advantage
You must have an excellent English Communication skills (verbal & written) Joining FE fundinfo , you'll be part of a business working towards expanding further and, as a leading financial data company. Your future within this role holds cross-functional opportunities for growth within the organization.
Here at FE fundinfo, our mission is to reimagine the possibilities of growth, cost efficiency, and risk management by connecting the asset management industry to distribution networks. We aim to be the trusted partner for asset managers and distributors, striving to expand further.
At FE fundinfo, we pride ourselves on the mix of a flexible start-up environment and a stable corporate setting that we offer. This role provides a chance for personal and professional development in a dynamic work environment as the company expands, along with a better work culture and an accessible office location connected to all public transports.
People stay with our business because we are known for driving sustainability forward in the industry. FE fundinfo is an employer of choice, proud of our commitment to connecting the asset management industry to distribution networks and promoting connectivity.
The Benefits And Perks...
- 24 days of annual leave
- Paid study leave
- Enhanced paternity & maternity
- Statutory benefits - top end 12% PF and Gratuity
- Flexible home and office working
- Support to set up a home office
- Medical insurance cover, with the option to add family members
- Dedicated emotional wellness care for all employees
- Annual health check-up
- Pre-paid benefit cards
The Next Step...
We'll aim to get back to you with feedback in 5 days time.
