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Job Summary
The Data Governance Specialist is responsible for supporting daily operations of Record Management (Physical and Electronic records) by resolving issues, supporting destruction of records, supporting the development of requirements and assisting with prioritization of operational work. This Specialist is a key role in the Record Management project which includes defining processes, procedures, and requirements. This role is responsible for reviewing, analyzing, and evaluating the needs of business, security, privacy and compliance. Additionally, the Specialist supports operational requirements and supports the closing of issues (Archer). The Specialist has the ability to facilitate JAD sessions and supports the build out of materials for PIP sessions. Communications, relationship management, and process improvement are important aspects for this role.
Essential Job Functions
- Operations and Process Management: Support the development of process and procedures for Record Management. Facilitate elicitation sessions, analyze current and future processes, create process maps, conduct gap analysis, write business rules, identify non-functional requirements, and write user stories and maps. Partner with business, consultants, vendors and internal technology teams to define short and long-term solution needs, including success metrics and objectives. Review and manage statuses as needed. Proactively identify potential issues and apply industry best practices. Assist with the identification and escalation of any issues or risks.
- Communication and Relationship Management: Interact diplomatically with all levels of the organization, external partners, and clients to both elicit solutions and successful outcomes for BAU and Projects. Foster and coordinate communication/reporting across projects. Collaborate with Systems Analysts to ensure smooth transition from business to functional requirements documentation, presentations, videos, and other required materials. Ensure projects meet the needs of the end user and that quality and resource commitments are met as the final project is delivered. Work with users on innovative business solutions. Report on progress to executive leadership.
- Process Improvement: Participate in process improvement projects and re-engineering efforts by documenting and analyzing business processes and working with business teams to identify gaps. Use available information to solve business problems considering changes to people, process, and technology. Support governance of the Record Management and Data Protection process. Serve as a liaison to the customer community for record management and development team. Demonstrate ability to manage and own daily assignments with a high level of quality and attention to detail.
Reports To
- Manager, Senior Manager, or Director, Record Retention Data Protection MDM
Direct Reports
Working Conditions/Physical Requirements
- Hybrid role, work in corporate office as required.
- Some travel may be required.
- Required to work on 1pm IST to 10pm IST shift on regular basis.
- Must have the willingness to work extra non-standard hours when required.
Minimum Qualifications
- Bachelor's degree in computer science, engineering, or related field of study.
- 8+ years of experience in the information technology or information services field.
- 8+ years of experience as a Business Analyst or System Analyst.
- 3+ years of experience in creating process flows, process maps (level 3 and Level 4) and documentation.
- Experience in the retail financial services or the information technology fields having Waterfall and Agile methodology experience.
Preferred Qualifications
- Masters degree in business, computer science, engineering, information systems or related field of study.
- Experience in records retention/management.
- Experience as an Auditor or Examiner of analytics within the data governance or data management practices.
- Business Analyst professional or equivalent professional associations.
- Experience as a Business Analyst or Product Analyst in financial services, credit card or other highly regulated industry.
- Experience with SharePoint and Jira.
- Experience with development and requirement scoping.
Knowledge, Skills, And Abilities
- IT solution design and development methodologies
- Lean-Agile practices
- Analytical aptitude to understand business process
- Elicitation, planning and management, process improvement, multitasking, with coordination and organization abilities
- Interpersonal, verbal, and written communication
- Relationship management
- Microsoft Office 365, SharePoint and Jira
- Ability to work across multiple systems
- SDLC (i.e. Software Delivery Process (SDP), Sustain, Maintain, Release to Production (SMRP))
- Working independently and with minimal direction as well as to collaborate when called-upon
- IT application lifecycle and business analysis best practices and processes
- Ability to meet deadlines and productivity expectations
- Ability to work in culturally diverse and inclusive environments and to understand, embrace and promote the company culture
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, youll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated, accepted, valued, and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial® (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay® buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread Cashback® American Express® Credit Card, Bread Rewards American Express® Credit Card and Bread Savings® products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices. To learn more about Bread Financial, visit breadfinancial.com or follow us on Facebook, LinkedIn, X and Instagram.
- All job offers are contingent upon successful completion of credit and background checks.
- Bread Financial is an Equal Opportunity Employer.
Job Family
Information Technology
Job Type
Regular
