Data Entry Team Lead

• The team leader is responsible for training team members, setting strategies, and monitoring progress towards the teams goals

• To be a successful team leader, one must be able to monitor team performance and report on metrics while motivating team members
• It is best to have great interpersonal and communication skills

Responsibilities:

• Provide regular performance-related feedback.
• Strategizing and monitoring daily activities of operations.
• Train staff in areas of customer service and company policies.
• Assist with the development and implementation of service policies, and explaining these to agents.
• Oversee day-to-day teams operation and performance.
• Listen to team members feedback and resolve any issues or conflict

Why we think this job is great:

• It s a 100% remote position where you ll work from home
• You'll have the resources you need to learn, lead, and deliver results

Qualifications:

• At least 2 years of BPO experience
• Great written and verbal communication skills
• Attention to detail and accuracy
• Able to support a Work from Home setup
• Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
• Internet speed no lower than 15 Mbps download, 10 Mbps upload